Website and Services Terms

1. Service Provider

The Beyond Data Coach website is operated by:

referred to below as the “Service Provider”.

These Terms are made available free of charge in a form that allows them to be saved, reproduced and printed.

2. Scope

These Terms cover in particular:

• access to publicly available website content,
• sending enquiries through the contact form,
• using the Cal.com booking system,
• booking introductory calls where offered free of charge,
• booking and purchasing paid 1:1 sessions,
• booking and purchasing paid coaching packages / processes,
• contracts for other services that are individually quoted after an enquiry.

3. Definitions

Website means the Beyond Data Coach website and the functions made available through it.

Client means an individual, legal entity or other organisation using the Website or entering into a contract with the Service Provider.

Consumer means a natural person entering into a contract with a trader for purposes outside that person’s trade, business, craft or profession, within the meaning of applicable Polish law.

Where Polish law extends selected consumer rights to a natural person conducting a business when the contract is not of a professional nature for that person, those rights apply to the extent required by law.

Service means a service described on the Website, in the booking system or in an individual proposal from the Service Provider.

4. Electronic services

The Service Provider supplies free electronic functions consisting of access to Website content, sending an enquiry through the contact form and access to the booking system.

The agreement for use of a particular electronic function lasts only for the period in which that function is being used and ends when the user finishes using it, sends the form or leaves the relevant component.

Submitting the contact form does not constitute an order for a paid service and does not by itself create a coaching, training or consulting contract. It is a way to begin a conversation, including a request for an individual quotation.

5. Technical requirements and security

Use of the Website requires an internet-connected device and an up-to-date browser. An active email address is required for the contact form, bookings and correspondence.

Internet use involves ordinary risks such as malware, phishing, account compromise and transmission over untrusted networks. Users should use current software, secure devices and trusted connections.

Users must not submit unlawful content, attempt to compromise Website security, overload forms through automated activity or use the Website in a way that infringes third-party rights.

6. Services and prices

The booking system may offer in particular:

• a short introductory / discovery call — free where the relevant booking clearly displays a zero price or states that no fee is charged,
• a paid 1:1 coaching session — the current total price is displayed before the paid booking is placed,
• a paid 4 × 60 minute process / package — the current total package price is displayed before the paid booking is placed.

Other services, including coaching projects, training, AI, BI, consulting or other forms of collaboration described on the Website, may be quoted individually. Sending an enquiry does not oblige the Client to buy. A contract for an individually quoted service is formed only after its scope, price and terms have been agreed and the offer has been accepted in the agreed manner.

Before a Consumer places a paid booking, the total amount payable and any additional costs, if applicable, are presented. Business-to-business pricing may be set out separately in an individual proposal.

7. Booking, payment and contract formation

Bookings may be handled through Cal.com. Where a Service is paid, payment is made using the payment method made available in the booking flow. A payment processor may provide payment services independently.

Immediately before a paid booking is placed, the Client should be shown the main characteristics of the Service, total price, duration and withdrawal information, and the final booking action must clearly indicate that placing the booking entails an obligation to pay.

For a paid online booking, the contract is formed when the Client receives confirmation of a successful booking after any required payment has been completed, unless the booking flow expressly specifies another point of contract formation.

Booking confirmation and material contractual information are provided to the email address supplied by the Client or by another method satisfying durable-medium requirements.

8. Delivery of sessions and packages

Sessions are held online unless the parties agree otherwise. The date of a particular session is determined by the confirmed booking or by later agreement between the parties.

For a 4 × 60 minute package, individual session dates may be booked or agreed separately. If a package validity period or other special performance terms are shown before purchase, those terms form part of the contract.

The Client must provide accurate contact details and ensure that their technical environment is suitable for participating in the meeting.

9. Nature of coaching

Coaching is a developmental service based on conversation, reflection and the Client’s work on their own topic or objective. No specific outcome is guaranteed because outcomes also depend on the Client’s decisions, engagement and actions.

Coaching is not psychotherapy, diagnosis or medical treatment and does not replace medical, psychological or psychiatric care. Unless expressly agreed as a separate service, coaching also does not constitute legal, tax, investment or other regulated professional advice.

Detailed confidentiality and coaching-working arrangements may be specified in a separate coaching agreement. Nothing in these Terms excludes obligations that cannot lawfully be excluded.

10. Cancellation or rescheduling

Specific cancellation or rescheduling rules may be displayed in the booking system before a booking is placed. If special rules are presented for a Service and accepted before the contract is formed, they form part of that contract.

If the Service Provider cannot deliver a paid session at the agreed time, an alternative time will be offered. If no alternative can reasonably be agreed, the amount paid for the undelivered Service, or the relevant part of it, will be refunded.

Rescheduling rules do not limit any statutory withdrawal right available to a Consumer.

11. Consumer withdrawal right

A Consumer entering into a distance contract generally has 14 days from the date of the contract to withdraw without giving a reason. Where Polish law extends this right to a natural person conducting a business in a non-professional context, it applies to that person to the extent required by law.

A withdrawal statement can be sent to analizybusinessintelligence@gmail.com. Sending it before the deadline is sufficient to meet the deadline.

If the Client wants a paid Service to begin before the 14-day withdrawal period expires, the Client should make an express request for performance to begin during that period and acknowledge that the withdrawal right is lost once the Service has been fully performed.

If a Consumer withdraws after making such a request but before the Service is fully performed, the Consumer must pay for the part already performed to the extent required by applicable law.

Once a paid Service has been fully performed before the end of the withdrawal period with the Consumer’s express prior consent, the withdrawal right is lost where the Consumer was informed of and acknowledged that consequence beforehand.

12. Complaints

Complaints about Website functions or performance of a Service may be sent to analizybusinessintelligence@gmail.com. Where possible, a complaint should identify the relevant booking or matter, describe the issue and state the requested resolution.

Consumer complaints are handled within the period required by applicable law. Unless another provision provides otherwise, a response to a Consumer complaint is provided within 14 days of receipt.

13. Intellectual property

Website content, educational materials, graphics, original working models and materials supplied in connection with a Service may be protected by intellectual-property law. Making them available to a Client does not transfer copyright unless expressly agreed otherwise.

Materials may be used for the Client’s own purposes within the scope for which they were provided. Further publication, resale or distribution may require the Service Provider’s prior consent.

14. Personal data and external services

Personal-data processing is described in the Privacy Policy.

The Website uses external providers for hosting, forms, bookings, communications and, where applicable, payments. Use of an external booking or payment service may also be subject to that provider’s own terms where the provider supplies a service directly to the Client.

15. Alternative dispute resolution

Consumers may use legally available out-of-court complaint and dispute resolution procedures, including assistance from Polish consumer ombudsmen and competent ADR entities. Information about available procedures is provided in official materials of the Polish Office of Competition and Consumer Protection (UOKiK).

16. Final provisions

Polish law applies to contracts, provided that this choice does not deprive a Consumer of protection granted by mandatory provisions that would apply in the absence of that choice.

The Service Provider may amend these Terms for valid reasons, in particular changes in law, Website functionality, service delivery or technology providers. Contracts already entered into are governed by the version applicable when the contract was formed unless the parties agree otherwise or mandatory law requires otherwise.

If any provision is invalid or unenforceable, the remaining provisions remain effective. Mandatory Consumer rights take precedence over these Terms.